Management Plus - Support & Training
Implementation Support
Letting go of old, comfortable ways in favor of new technology can be unsettling. To help make the transition smooth and painless, Management Plus provides a comprehensive implementation program.
Choose from a range of options for training and implementation assistance (both on-site and online). We are devoted to helping you get the most out of Management PLUS.
Ongoing Support
The Management PLUS Customer Portal was developed with the client in mind and is essential to being well informed, properly trained, and a successful Management PLUS user. The Portal has a wealth of resources that includes:
- Search:
This functionality allows you to search the content of the entire Customer Portal including On-Demand Training, Frequently Asked Questions, and Knowledge Base Articles. - Knowledge Base (KB):
The Management PLUS Knowledge Base is a searchable library of articles that reference nearly every task and question that you may have. - Frequently Asked Questions (FAQ):
Many times you have a basic question that you need answered. Search or browse through the various categories in the FAQ section to find answers quickly and easily. - On-Demand Training (ODT):
If you are new to Management PLUS or feel that you need a refresher course in a specific area, search the various ODT lessons to walk through tasks as simple as a move-in to more complex areas such as subsidized housing compliance certifications. - Software Updates:
It is important to keep up to date with the latest releases of Management PLUS. Check this area often to take advantage of the newest functionality of Management PLUS. - Support Policies:
Please read through the various policies that affect your use of Management PLUS including Customer Support Boundaries. - Library:
The Management PLUS Library contains a wealth of information that includes White Papers, Integration information, Compliance documents, and all of the Management PLUS training manuals and materials. - Third Party Software Resources:
Do you integrate Management PLUS with an accounting program? We will provide you with links to information about third party software updates to keep you in the know.
Our Customer Support Team is a constant subject of universal praise from our clients and a deep source of pride for us. Call us when you need us and we’ll be happy to assist you.
Support Plans
| Level | Services Offered |
|---|---|
| 1 Issue Call | Per issue charge |
| 3 Issue Call | Per issue charge |
| 5 Issue Call | Per issue charge |
| Level 1 | Updates, enhancements |
| Level 2 | Updates, enhancements, email |
| Level 3 | Updates, enhancements, email, unlimited (608) telephone support |
| Level 4 (full support) | Updates, enhancements, email, unlimited (800) telephone support |
Training
We provide in-person training for customers in need of Management Plus software training and implementation. Illustrating our ongoing commitment to assist customers as effectively and cost-efficiently as possible, our team tailors its services to each individual customer, providing unparalleled training.
Our entire team has undergone extensive tax credit industry training and has years of experience in customer support rendering them highly experienced to ease you through either implementation or more advanced processes.
One-On-One Virtual Training
If you require further training on specific applications, you’ll be able to register for a one-on-one training session with one of our Client Services Specialists.
