Tenant Pro - Support & Training

Letting go of old, comfortable ways in favor of new technology can be unsettling. To help make the transition smooth and painless, Tenant Pro provides a comprehensive support program.


Training

Basic Online Training  (FREE)

We’ve created a series of videos that will help you set-up your Tenant Pro software with your data and set-up monthly processes.

Setup Essentials  covers the set up of your Data File, Management Company, Owners, Properties, Units, Tenants and Vendors. You will see step-by-step instructions on how to set up each of these items.

Monthly Processes  helps you fully utilize the comprehensive functionality that Tenant Pro offers.

Tenant Pro Workshops 

Tenant Pro Educational Workshops are conducted in a classroom setting, led by independent consultants to aide you in the set up and operation of Tenant Pro. 

Consultants

We have independent consultants across the country that can provide local support and on-site one-on-one training for Tenant Pro.


Support

We are dedicated to helping you reach the highest level of performance possible from your investment in Tenant Pro. That is why we offer unprecedented technical support and training, with some options available 24 hours a day, seven days a week. Our services are designed to get you up and running quickly and enhance the user experience. We encourage you to take advantage of the many service and support benefits we have to offer.

When you purchase a Support Plan, you have access to the following:

  • User Manuals
    Download the latest information or use your Help files in the Tenant Pro software.
  • Telephone
    Our state-of-the-art call center is staffed by highly trained product specialists. A live representative will be available to assist you Monday through Friday from 10:00am to 6:00pm EST.
  • E-mail
    Technical support plan members can submit questions to our Technical Support staff via e-mail.
  • Knowledge Base 
    Search our free online database of support articles and FAQs.  The topics address the most frequently asked questions among users.

Annual Plan Description Price

Support is required for all customers. Support can be purchased per case or on an annual, unlimited basis. The price for a year of unlimited support is $500. To purchase support, please contact your sales rep or call 800.964.2792.